Support Forum › Category: Questions › all files disappeared
0 Vote Up Vote Down
Jen asked 6 years ago

All images in the Team folder have disappeared in my wordpress dashboard. 
I also notice that my test website has the folder still with all images and the plugin is named “Team”, but my live website (where the files disappeared) is named “Team Showcase”. Could this be a update issue??? Please help.

1 Answers
0 Vote Up Vote Down
Themepoints Staff answered 6 years ago

Hi,
Thanks for contact with us. it’s a namespace issue because of the way WordPress automatically searches for updates. You purchase the Team Showcase plugin that’s available on Codecanyon . first, delete the installed plugin & download again your purchase file. upload and re-install it again. it solves your issues as well as automatically back your all data.

Best Regards