Support Forum › Category: Questions › All Team members gone since updating to v1.3.
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Valerie Adler asked 7 years ago

Need help fast.  All members wiped since update. Found an old ticket (9 months ago) and as per your suggestion to that poor soul, I deleted 1.3, reinstalled v1.0…and NOTHING.  All gone.  I sure hope you can tell me how to put this right. Thanks.

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3 Answers
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Themepoints Staff answered 7 years ago

Hi,
why you flow old ticket . it’s a different issues. which version you install before update. 

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Valerie Adler answered 7 years ago

I updated to v1.3 and all team members disappeared. Do you want me to stop using the old ticket, where you also responded?  Sorry about that.

admin Staff replied 7 years ago

Can you please provide us your website url . it better for us to check this issues. for quick response please send us a email via our website contact page.

Regards

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Valerie Adler answered 7 years ago

So, I contacted you by email and have never heard back. Perhaps you did not receive?  The url is creationshairandbeauty.com, but the shortcode has been removed from the Meet The Team page as it doesn’t have any data in it.  Please can we move this along?
Many thanks.

admin Staff replied 7 years ago

Hi,
Already replied to your email.
Regards