Support Forum › Category: Questions › shortcodes have stopped working
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Suzi Huisman asked 6 years ago

I have been using team showcase. I have three groups with 12, 15 and 4 members. all of a sudden, all of the groups are showing up on the pages I am using shortcodes on.  Here is the shortcode I am using on one page.  [show-team  category=’hall-of-fame’ url=’active_custom’ layout=’grid’ style=’img-rounded,img-white-border,text-center,img-above,4-columns’ display=’photo,name’]  It should only show the hall of fame group, but it is showing all team members

3 Answers
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Themepoints Staff answered 6 years ago

Hi,
Thanks for contact with us. It, not our plugin issues. Can you please check your purchase details. maybe your purchase another vendor plugins.

Regards

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Suzi Huisman answered 6 years ago

What do you mean it is not your plugin? I clicked on the plugin homepage link and it takes me here: https://themepoints.com/teamshowcase/ I click on support and it brings me to your support page
here is the plugin information
Team
By Themepoints
Version: 1.4
Author: Themepoints
Last Updated: 1 month ago
Requires WordPress Version: 3.8 or higher
Compatible up to: 4.9.8
Active Installations: 8,000+
WordPress.org Plugin Page » https://wordpress.org/plugins/team-showcase/
Plugin Homepage » https://themepoints.com/teamshowcase/

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Themepoints Staff answered 6 years ago

Hi,
This information you provide everything is correct. there is a namespace issue related with the way WordPress looks for updates. maybe you purchase plugin form code canyon. please check our purchase details and download the plugin & install it again, because of our team plugin not provide this type of shortcode. 

Plugin Link: https://codecanyon.net/item/team-showcase-wordpress-plugin/4936368
Regards