If you have any pre-sale questions about the plugin before upgrading to the premium version, feel free to ask us here. We’ll be happy to answer all your questions!

1. What’s the difference between the free and premium versions?

The free version includes essential features like adding and displaying Team Showcase, and basic styling options.
The premium version unlocks advanced layouts, more customization options, fields, and priority support.

2. Do you offer a money-back guarantee?

Yes! If you’re not satisfied with the premium version, we offer a 100% money-back guarantee within a specified period. Check our refund policy for details.

3. Can I test the premium features before buying?

You can check the live demo of the premium features or contact us for a trial version.

4. Is this a one-time payment or a subscription?

We offer both one-time and annual subscription plans. The lifetime license requires a single payment with no recurring fees.

5. Can I use the plugin on multiple websites?

• The single-site license allows use on one website.
• The multi-site or developer license allows use on multiple websites.

6. Do you provide customer support?

Yes! Free users get community support, while premium users get priority support via email or support tickets.

7. Will my members disappear if I uninstall the plugin?

No, your members will remain in the database. However, they won’t be displayed unless the plugin is reactivated.

8. How do I activate my premium license?

• Go to Team Showcase → License Activation in your WordPress dashboard.
• Enter your license key and click Activate.

9. How do I update the plugin?

If you installed the plugin from the WordPress repository, updates will appear under Dashboard → Plugins → Updates.

For the Pro version, updates will be available under Team Showcase → License Activation once your license is active.

10. What happens if my license expires?

You can continue using the plugin, but you will no longer receive updates and support. We recommend renewing your license to keep the plugin secure and up to date.

11. Where can I get support?

• For free users, visit the WordPress Support Forum.
• Premium users can get priority support through our support ticket system.

Thank you!