{"id":569,"date":"2025-02-10T10:25:08","date_gmt":"2025-02-10T10:25:08","guid":{"rendered":"https:\/\/themepoints.com\/testimonials\/docs\/super-testimonial\/pre-sale-questions\/"},"modified":"2025-02-11T10:21:18","modified_gmt":"2025-02-11T10:21:18","slug":"pre-sale-questions","status":"publish","type":"docs","link":"https:\/\/themepoints.com\/testimonials\/docs\/super-testimonial\/pre-sale-questions\/","title":{"rendered":"Pre-sale Questions"},"content":{"rendered":"\n<p>If you have any pre-sale questions about the plugin before upgrading to the premium version, feel free to ask us <a href=\"https:\/\/www.themepoints.com\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.themepoints.com\/contact\/\">here<\/a>. We\u2019ll be happy to answer all your questions!<\/p>\n\n\n\n<p><strong>1. What\u2019s the difference between the free and premium versions?<\/strong><\/p>\n\n\n\n<p>The <strong>free version<\/strong> includes essential features like adding and displaying testimonials, a submission form, and basic styling options.<br>The <strong>premium version<\/strong> unlocks advanced layouts, more customization options, additional form fields, review filters, star ratings, and priority support.<\/p>\n\n\n\n<p><strong>2. Do you offer a money-back guarantee?<\/strong><\/p>\n\n\n\n<p>Yes! If you&#8217;re not satisfied with the premium version, we offer a <strong>100% money-back guarantee<\/strong> within a specified period. Check our refund policy for details.<\/p>\n\n\n\n<p><strong>3. Can I test the premium features before buying?<\/strong><\/p>\n\n\n\n<p>You can check the <strong><a href=\"https:\/\/themepoints.com\/testimonials\/\" data-type=\"link\" data-id=\"https:\/\/themepoints.com\/testimonials\/\">live demo<\/a><\/strong> of the premium features or contact us for a trial version.<\/p>\n\n\n\n<p><strong>4. Is this a one-time payment or a subscription?<\/strong><\/p>\n\n\n\n<p>We offer <strong>both one-time and annual subscription plans<\/strong>. The <strong>lifetime license<\/strong> requires a single payment with no recurring fees.<\/p>\n\n\n\n<p><strong>5. Can I use the plugin on multiple websites?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>single-site license<\/strong> allows use on one website.<\/li>\n\n\n\n<li>The <strong>multi-site or developer license<\/strong> allows use on multiple websites.<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Do you provide customer support?<\/strong><\/p>\n\n\n\n<p>Yes! Free users get community support, while <strong>premium users get priority support<\/strong> via email or support tickets.<\/p>\n\n\n\n<p><strong>7. Will my testimonials disappear if I uninstall the plugin?<\/strong><\/p>\n\n\n\n<p>No, your testimonials will remain in the database. However, they won\u2019t be displayed unless the plugin is reactivated.<\/p>\n\n\n\n<p><strong><strong>8. Can I customize the testimonial form?<\/strong><\/strong><\/p>\n\n\n\n<p>Yes! The form fields, colors, button styles, and labels are <strong>fully customizable<\/strong> in the settings panel.<\/p>\n\n\n\n<p><strong>9. How do I activate my premium license?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Super Testimonial \u2192 License Activation<\/strong> in your WordPress dashboard.<\/li>\n\n\n\n<li>Enter your <strong>license key<\/strong> and click <strong>Activate<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>10. How do I update the plugin?<\/strong><\/p>\n\n\n\n<p>If you installed the plugin from the WordPress repository, updates will appear under <strong>Dashboard \u2192 Plugins \u2192 Updates<\/strong>.<\/p>\n\n\n\n<p>For the <strong>Pro version<\/strong>, updates will be available under <strong>Super Testimonial \u2192 License Activation<\/strong> once your license is active.<\/p>\n\n\n\n<p><strong>11. What happens if my license expires?<\/strong><\/p>\n\n\n\n<p>You can continue using the plugin, but you will no longer receive <strong>updates and support<\/strong>. We recommend renewing your license to keep the plugin secure and up to date.<\/p>\n\n\n\n<p><strong>12. Where can I get support?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For free users, visit the <strong>WordPress Support Forum<\/strong>.<\/li>\n\n\n\n<li>Premium users can get <strong>priority support<\/strong> through our support ticket system.<\/li>\n<\/ul>\n\n\n\n<p>Thank you!<\/p>\n","protected":false},"featured_media":0,"parent":542,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-569","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs\/569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/comments?post=569"}],"version-history":[{"count":3,"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs\/569\/revisions"}],"predecessor-version":[{"id":744,"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs\/569\/revisions\/744"}],"up":[{"embeddable":true,"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs\/542"}],"next":[{"title":"FAQ","link":"https:\/\/themepoints.com\/testimonials\/docs\/super-testimonial\/faq\/","href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs\/570"}],"prev":[{"title":"Upgrading to Pro Version","link":"https:\/\/themepoints.com\/testimonials\/docs\/super-testimonial\/upgrading-to-pro-version\/","href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/docs\/573"}],"wp:attachment":[{"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/media?parent=569"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/themepoints.com\/testimonials\/wp-json\/wp\/v2\/doc_tag?post=569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}